How can we help?
How do I receive my ticket?
You pay at checkout, then our local desk confirms with the supplier — usually within a few hours. Your e-voucher is emailed as soon as it's confirmed and kept in your account; show it on your phone. A booking we can't confirm is refunded in full.
What is the 3.5% fee?
It's the payment processing fee, shown as a separate line at checkout and included in every displayed price so there are no surprises.
Can I cancel?
Bookings are non-refundable once confirmed, so please check the date, time and details before you pay. If we cannot confirm a booking with the operator, you get a full refund. Questions? Message us on WhatsApp or email us with your booking reference.
Which currencies can I pay in?
THB, USD, EUR, GBP, AED, SGD, JPY, NZD, KRW, IDR, AUD, CAD, CHF, CNY, HKD, INR, MYR, PHP, SAR, QAR, VND, SEK, NOK, DKK. Your card is charged in the currency you select.
Is the booking page in my language?
Destination pages and travel guides are translated. Product pages and checkout are in English, and our WhatsApp desk can help in English or Thai.