Cancellation Policy

All bookings are non-refundable once confirmed. Operators commit seats, tickets and vehicles when we confirm, so please check the date, time, names and pickup details before you pay.

If we cannot confirm a booking with the operator — or we decline it, for example because a beach club or venue cannot take it on your date — the full amount is refunded automatically to your original payment method via Stripe, typically within 5–10 business days.

Questions about a booking? Message the concierge on WhatsApp or email us with your booking reference.